Les Clefs D'Or
Les Clefs D'Or


Les Clefs d’Or is a not-for-profit organization made up of professional hotel Concierges.

The Concierge members of this Organization are principally dedicated to the promotion and facilitation of travel and tourism. Les Clefs d’Or members are continuously seeking out innovations and advancements in the travel and tourism industry – focusing particularly on the area of hotel Concierge services, while always respecting the history and traditions of the hotel Concierge profession.

Each of the active members of Les Clefs d’Or is currently employed in the lobby of a hotel in good standing. All leaders of the Association are elected from among the general active membership.

International Executive Committee

The Executive Committee is elected to manage and run the organization in accordance with our constitution.  The Executive Committee makes recommendations to the Section Presidents who vote to enact or reject these recommendations.  Once accepted by the Section Presidents, these recommendations are then presented to the membership for final ratification at the General Assembly.  In our organization, the members are the ultimate authority.


There are seven zones within Les Clefs d’Or.  The Zone Directors act as conduits of information between the Executive Committee and the Section Presidents.  They assist Section Presidents to carry out their mandate.  Each zone meets at least once a year to exchange ideas and information.

Board of Directors

The Section Presidents are tasked to represent the membership as leaders of their respective associations.  Each of the 44 section Presidents gets a vote at the General Assembly.  Votes are taken on all major recommendations made by the Executive Committee.



The Sages (Ex-Presidents of the Organization) act as trusted advisers to all levels of the association.  They advise, counsel, and guide the association.  Pictured here are the active Sages of the association listed in alphabetical order.

Committee Chairs

Les Clefs d’Or has set up a number of committees comprised of a number of selected members.  They work on projects for the betterment of the association.  Each committee has a chairperson appointed by the Executive Committee.   There are currently six committees operating:

  • Strategic Partnerships – Shujaat Khan, USA
  • Communication Committee – Angelica Miozza, USA
  • Education & Training Committee – Jeanne Mills, USA
  • Membership Committee- Adam Von Mentzer, Sweden
  • Corporate & Social Responsibility – Renata Cury Farha, Brazil
  • Les Clefs d’Or Award Committee – Julie Benhaim, France
General Assembly

Les Clefs d’Or is structured so that the members have the final authority on all recommendations made on behalf of the organization.  Members ratify all recommendations made by the Executive Committee that have been approved by the Section Presidents.  This is done at the General Assembly which is held each year at the international congress.