You can recognize Concierge Clefs d’Or by the keys they display on the collar of their uniforms. These crossed gold keys are more than just the symbol of the organization — they are the symbol of guaranteed, quality service.
Concierge Clefs d’Or will accommodate every guest request so long as it is morally, legally, and humanly possible. Their services run the gamut from the mundane to the extraordinary, yet each request is fulfilled with vigor to the guest’s full satisfaction.
Concierge Clefs d’Or handle all duties with zeal: mail and messages, recommendations and reservations, travel and meeting planning, personal shopping and professional communications. They are also supreme social advisors, business expediters, and personal confidantes.
On those rare occasions when guests’ requests cannot be fulfilled single-handedly, Les Clefs d’Or Concierges have the necessary back-up: a never-ending network of acquaintances, friends, and colleagues from around the world to see to it that guests’ demands are met.
Les Clefs d’Or members have dedicated many years of hard work and training to the concierge profession. They are pleasant and welcoming in appearance, they remain calm in a hectic environment, and they always display integrity. Indeed, discretion is the hallmark of a Concierge Clefs d’Or.
Les Clefs d’Or Concierges have their fingers on the pulses of their cities, able to advise guests on restaurants, night life, sporting and theater events, sightseeing tours, shopping, etc. They can direct guests to any location, to any product, at any time of day or night.
Les Clefs d’Or Concierges are motivated by a genuine desire to serve. They are prudent, patient, kind toward guests and staff alike, self-confident, tenacious, persistent, adaptable, ingenious, disciplined, and flexible.
The global environment of today’s business world demands that concierges be able to converse with all travelers, from Albania to Zaire. Many Clefs d’Or members are multilingual and most are well-versed in many cultures.
Les Clefs d’Or Concierges have worked hard to obtain their keys. Whether requesting something simple or complex, you can be sure they are trusted resources to business travelers and vacationers alike, always keeping guests’ safety, enjoyment, and satisfaction in mind.
Tom Wolfe, Head Concierge of the Fairmont San Francisco has created a fantastic video to better define the ‘Concierge Clefs d’Or’ :