Only a hotel Concierge who works at a desk in a hotel lobby may become a member of Les Clefs d’Or. Article IV of the International Statutes of Les Clefs d’Or set the standard of requirements for membership:
Article IV. Membership
Section 1. Qualifications.
Any individual Member answering to Article II of these statutes may be a Member of UICH. The applicant must be employed by the hotel, have a minimum of five years in the lobby, two in the position of Concierge, and he or she must be sponsored by two active Members of UICH in order to maintain the prestige of the Sections and of UICH. Any Section desirous of fixing a longer service time may do so.
The definition of a Concierge, Hall Porter or Portier in all member Sections is as follows:
a. He or she has a desk in the lobby of the hotel, either separate from or shared with Reception.
b. He or she wears a uniform with golden keys on each lapel.
c. He or she manages assistants at the desk and may also manage all other uniform Staff such as pages, door attendants, luggage porters and chauffeurs, etc.
d. He or she reports to the Room Division Manager, Resident Manager, Front Office Manager, or General Manager.
The main task of the Concierge is to look after the hotel guests, fulfilling their requests and answering their inquiries, giving them information about the city and country, making hotel bookings, car rentals, restaurant and airline reservations, etc.
Every national chapter of Les Clefs d’Or has slightly different requirements for a hotel Concierge to become a member of Les Clefs d’Or. Some common minimum requirements are as follows:
Be currently employed in a hotel of good standing.
Have completed five consecutive years in the hospitality industry.
The prerequisite time frame to be served in the position of Chef Concierge is to be two (2) years or in the position of Assistant Concierge two (2) years if working under a Chef Concierge who is a member.
Provide letters of reference from past and present employers.
Provide letters of reference from service industry sources.
Provide a full resume detailing personal details, employment history, education history and copies of relevant training, qualification and employment certificates.
Provide a statement of how in practical terms, he or she would contribute to Les Clefs d’Or should his or her application be successful.
Provide letters of introduction from two active members of the association, one of whom is to be your Chef Concierge if you are an Assistant Concierge, who are prepared to endorse and support the application.
Attend an interview once the Interview Committee is satisfied all minimum requirements have been met, and that the application is in order.
Independant National Concierge Associations may apply to become officially recognized and affiliate sections of Les Clefs d’Or. As with individual membership, the makeup of the Concierge Association must be made up entirely of currently employed hotel Concierge who meet the requirements of the Les Clefs d’Or International Statutes, most specifically Article IV. The process for application and acceptance as a member section of Les Clefs d’Or is definitely extensive. Zone Directors will be able to assist with questions and applications.